Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Custom & Commissioned Pieces: Bespoke, personalised, or made-to-order ceramic pieces are strictly non-returnable and non-refundable unless they arrive damaged or faulty.

Natural Variations: Minor differences in colour, glaze pooling, texture, and organic form are inherent characteristics of handmade ceramics and are not considered defects or faults.

Damaged in Transit: If a ceramic piece arrives broken or chipped, you must photograph the packaging and the item immediately (usually within 24 to 48 hours) to claim a replacement.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need proof of purchase. 

To start a return, please contact us using the contact form and let us know what's wrong.

If your return is accepted, you will be responsible for the shipping costs unless the item is broken, items sent back to us without first requesting a return will not be accepted. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.